GENERAL TERMS OF USE / SALES CONTRACT
Last updated: 01.08.2023
General Provisions
The use of services and the purchase of products are regulated by these Terms of Use.
The Terms of Use prescribe the conditions and rules for end-users and relate to the use of the timelocker.hr website. By using the website, end-users express their agreement with the General Terms and Conditions and consent to using the website in accordance with them.
All materials found on the timelocker.hr website are the intellectual property of Time Locker d.o.o. and may only be used with the express permission of the copyright holder and the holder of trademark and/or design rights.
The user can submit inquiries and comments in writing, by mail or email, and Time Locker d.o.o. will provide a written response by mail or email within the legal deadline.
The use of services and the purchase of products are regulated by these Terms of Use.
BASIC TERMS
For the purposes of these sales terms, the buyer is a natural or legal person who orders at least one product through the timelocker.hr website, completes the required information, and pays for the ordered product.
The seller is Time Locker d.o.o.
If the buyer’s data includes data about a legal entity, then the buyer is considered a legal entity, and the natural person whose data is entered is considered an authorized person of the buyer.
PERSONAL DATA AND BUSINESS CAPACITY
To place a valid product order, the person completing the order must be over 18 years old (business capacity).
The buyer is responsible for the accuracy and completeness of the data entered during registration.
PROTECTION OF PERSONAL DATA
Your identification data are considered personal data: name and surname, email address, home address, and phone number, or data that are not publicly available and that Time Locker d.o.o. or a partner learns about during your use of the platform.
Time Locker d.o.o. undertakes to use your personal data only for identification purposes when using the platform/online store, in order to enable you to use all the options they provide, and will keep them confidential, i.e., not distribute them, disclose them, provide them to third parties for use, or make them available to any third party without your prior consent, unless it is necessary to fulfill mutual rights and obligations.
Time Locker d.o.o. undertakes to provide protection for the personal data of buyers, by collecting only the necessary, basic data about buyers/users that are necessary to fulfill our obligations; informing buyers about the use of collected data, regularly giving buyers the option to choose how their data will be used, including the option to decide whether or not their name will be removed from lists used for marketing campaigns. All customer data is strictly kept and is only available to employees who need it to do their job. All Time Locker d.o.o. employees and business partners are responsible for respecting the principles of privacy protection.
ELECTRONIC COMMUNICATION
By visiting the pages of our platform, you are communicating electronically. By doing so, you accept that all agreements, notices, communications, and other content delivered to you electronically satisfy legal requirements as if they were in writing.
PRICE
Time Locker d.o.o. commits to clearly, visibly, and legibly display the retail price in accordance with Article 7 of the Consumer Protection Act (Official Gazette No. 41/14, 110/15, 14/19).
The product price is determined at the time of the order. The buyer is obliged to pay VAT on the price if the total amount of delivery is subject to VAT.
Time Locker d.o.o. will periodically, in accordance with its decision, offer certain products for promotional sale at a price lower than the price of those products in regular sales, and it undertakes to clearly and legibly mark and specify the duration of the promotional sale.
After the expiry of the promotional sale period, Time Locker d.o.o. will not accept orders on terms related to the expired promotional sale.
PRODUCT DATA
Product photos are illustrative and may not always correspond to the products that are the subject of the order. In the event of such a discrepancy between the product shown in the photo and the delivered product, it is not considered a product defect.
Product data (product description, price, etc.) displayed on timelocker.hr are subject to bugs, application irregularities, technical irregularities, typographical errors, and the like, and Time Locker d.o.o. is not responsible for this.
Time Locker d.o.o. offers high-quality products and services in the area of smart systems for package delivery and access control.
PRODUCT AVAILABILITY
If the ordered product is not available, Time Locker d.o.o. will notify the buyer that the product is currently unavailable, the delivery time, and offer the option to purchase an alternative product.
ORDER AND CONTRACT FORMATION MOMENT
Products are ordered by selection, using the menu, and filling out an electronic form.
The buyer can order and purchase the product as an unregistered or registered user, and it is necessary to fill out the form so that the seller can carry out checks if required by law. The product is considered ordered when the buyer completes the entire purchasing process, pays the purchase price, and receives an order confirmation.
The buyer undertakes to pay the purchase price immediately upon ordering. The price is considered paid when it is visible in a specially designated seller’s account.
Upon receiving full payment, the seller will provide the buyer with an Invoice for the purchased product as confirmation of the payment of the specified amount and the sale of the product with a specific serial number.
The parties agree that the confirmation will be sent to the buyer’s email address.
RIGHTS OF PRODUCT OWNER (buyer)
The product owner retains their rights acquired by purchasing the product indefinitely.
The product owner has the following rights:
a) Right to use and possession
The seller is obliged, within the agreed period, to deliver the product to the buyer. The buyer has the right to use, modify, and possess the product.
b) Possibility to sell/transfer products to third parties
The product owner can sell/transfer them to third parties. The seller’s duty is to inform the new owner of these general terms and conditions and provide all necessary documentation.
PAYMENT METHODS
Payment for ordered products can be made in the following ways:
e-banking / credit cards / e-pay options
The invoice is sent exclusively by email. When purchasing through the online store, the invoice is delivered with the order confirmation.
In the case of bank transfers from countries that are not part of the Single Euro Payments Area (SEPA), the buyer bears the costs of additional transfer fees.
The right to set-off is not recognized unless with the written consent of the seller.
In some countries, there may be differences in exchange rates if payment is made in another currency. In such cases, the seller calculates the price according to the exchange rate of the European Central Bank on the day of payment.
When the order is received, Time Locker d.o.o. will electronically notify the buyer that the order has been received or that the product has been successfully ordered.
If you do not receive a notification from the previous item, it is recommended to check:
- whether the message is in the Junk/Spam folder
- whether the mailbox is full
- whether the items are in the cart, and if not, it is necessary to repeat the ordering process.
In the case of e-banking or e-pay options, the seller considers the contract fulfilled only when they receive payment in EURO (FIAT) currency to their account and, in no way, is responsible for any payment deficiencies.
UNILATERAL CONTRACT TERMINATION
The buyer can unilaterally terminate the contract within 14 days of receiving the product.
In order to exercise the right to unilateral contract termination, you must notify us of your decision to unilaterally terminate the contract before the expiration of the deadline by sending an unambiguous statement by email to the official email address, in which you will provide your name and surname, address, phone number, fax, or email address. We will send you a confirmation of receipt of the statement without delay by email.
If you unilaterally terminate this contract, we will refund the money we received from you without delay, and at the latest within 15 days from the day we received your decision to unilaterally terminate the contract.
The refund will be made in the same way you made the payment. In case you agree to another method of refunding the paid amount, you do not bear any costs in relation to the refund.
The seller reserves the right to unilaterally terminate the contract if delivery is not possible due to a lack of products.
MATERIAL PRODUCT DEFECTS AND COMPLAINTS
If the buyer notices material defects in the delivered product provided for in Article 401 of the Obligations Act for which the Seller is responsible under Article 400 of the Obligations Act, the buyer may, at their discretion, in accordance with Article 410 of the same Act:
- request the seller to rectify the defect,
- request the seller to deliver another defect-free item to him,
- declare the contract terminated (pursuant to Article 412 of the Obligations Act – if he has previously given the seller a subsequent reasonable deadline for performance of the contract. The buyer may terminate the contract without setting a subsequent deadline if the seller, after being informed of the defects, communicates that he will not fulfill the contract or if it is obvious from the circumstances of the specific case that the seller will not be able to fulfill the contract even within a subsequent deadline, as well as in the case when the buyer cannot achieve the purpose for which the contract was concluded due to the seller’s delay).
If the seller does not fulfill the contract within the subsequent deadline, it is terminated by operation of law, but the buyer can maintain it if he immediately informs the seller that he maintains the contract.
The same applies in the case of performance with a defect in the obligation where performance within a specified period is an essential part of the contract.
The buyer loses the right to terminate the contract due to a defect in the item if it is impossible for him to return the item or return it in the condition in which he received it.